FAQs

We offer a wide spectrum of investment opportunities across multiple asset classes. These may include private equity, private credit, real estate, funds, collectibles, fine art, commercial papers, all of which are subject to regulatory requirements and market availability. Our offerings are designed to provide investors with access to institutional-grade opportunities that were traditionally less accessible. We encourage you to explore our platform and review the details of each investment before making a decision.

SDAX is a Singapore-based digital asset exchange and investment platform that operates under a Recognised Market Operator (RMO) license and a Capital Markets Service (CMS) license issued by the Monetary Authority of Singapore (MAS). We provide Retail and Accredited Investors with access to curated investment opportunities across multiple asset classes, including private equity, private credit, real estate, funds, and commodities which have passed SDAX’s rigorous due diligence process. SDAX connects markets through partnerships in Europe, the Middle East and the Asia Pacific region, delivering a seamless and efficient cross-border opportunites for wealth creation.

SDAX is both safe and regulated. We hold a Recognised Market Operator (RMO) license and a Capital Markets Services License (CMSL), issued by the Monetary Authority of Singapore (MAS), ensuring that our operations are in full compliance with relevant regulatory standards. Our platform adheres to the highest levels of governance, offering a secure environment for your investments. We implement advanced security protocols to safeguard your personal data and financial transactions, providing a transparent and trustworthy marketplace for investors. All clients’ funds are held in a segregated accounts with trusted banks in Singapore (i.e., DBS).

While SDAX is regulated in Singapore, our platform is accessible to all investors globally, subject to local regulations and eligibility requirements. We unfortunately currently do not cater to US Persons.

You can sign up via our website at www.sdax.co or via the App Store on IOS and Android. We welcome Corporate Investors (please contact us), Accredited Investors and Retail Investors on our platform. You will be required to provide personal and financial information. For Singaporeans and PRs, SingPass can be used, skipping the need to upload supporting documents providing a faster account opening process. Once your account is successfully processed, you will receive a welcome email where you’ll be able to log in to your account and gain access to our investment offerings and wallet.

Investing and trading with SDAX offers access to exclusive private market opportunities, including private equity, private credit, funds, and real estate in a secure and regulated environment. As a Recognised Market Operator (RMO) and holder of a Capital Markets Services License (CMSL), SDAX ensures full compliance with Singapore’s regulatory standards. Our platform provides institutional-grade investment options, transparent processes, and advanced security measures, enabling investors to diversify their portfolios with ease and confidence.

Returns from investments with SDAX depend on the specific asset or investment product you choose. Typically for investments with interest payments, you will receive the cash interest into your wallet. Upon maturity of the investments, any principal and interest/returns due would be fully paid back to your wallet.

Apart from a Retail Investor, you must meet the criteria assessment to qualify as an Accredited or Corporate Investor, as defined by the relevant regulations. This typically includes having a certain level of income, net worth, or professional experience in financial markets. If you are unsure of your eligibility, we recommend reaching out to our customer service team for guidance. We are committed to ensuring that all investors meet the necessary qualifications before engaging in investment activities.

Your funds are secure with SDAX. We prioritise the security of your assets and implement robust measures to safeguard your investments. Your assets are held in custody at the Development Bank of Singapore (DBS) and United Overseas Bank (UOB) in Singapore, in segregated accounts, separate from our operational funds, ensuring that your investments are protected in the event of any operational issues. We work with a reputable and regulated custodian who is responsible for safeguarding your assets and ensuring they are properly accounted for. This structure provides an additional layer of protection, offering peace of mind that your funds are secure and managed in line with regulatory requirements.

To deposit funds, you can use wire transfer or PayNow.

(1) Log in to your SDAX account
(2) Go to your “Wallet”
(3) Click “Top Up”
(4) Select your currency, and enter the amount.
(5) Indicate the payment reference (Unique ID designated to each customer)

Ensure your deposit matches the selected currency. Once received, your deposit will be reflected in your Fiat Wallet within 3 to 5 business days, though processing times may vary. For any queries, contact us at operations@sdax.co with your client ID.

The fees for investing on SDAX vary depending on the specific investment product and transaction type. Detailed fee structures for each product are outlined in the product information document and/or pricing schedule . We recommend reviewing the applicable fees before making an investment, and our customer service team is available to answer any questions you may have regarding costs.

You can start investing with SDAX as soon as your account is successfully verified, and your wallet has been funded.

No, digital tokens and securities listed on SDAX are designed to be traded exclusively within the SDAX Exchange. As a regulated marketplace, we ensure that all transactions comply with relevant regulations and maintain a secure and transparent trading environment.

The income tax treatment for income derived from digital tokens or securities depends on your jurisdiction and the specific nature of the income. In Singapore, for example, the tax treatment may vary based on whether the income is classified as capital gains, interest, or dividends. It’s important to consult with a tax professional or advisor who is familiar with the tax laws applicable to your situation to ensure compliance. SDAX does not provide tax advice, but we recommend reviewing local tax regulations or seeking professional guidance for a clear understanding of your tax obligations related to digital tokens and securities.

To withdraw funds,

(1) Log in to your SDAX account
(2) Go to “Wallet”
(3) Click “Withdraw”
(4) Select the currency and amount you wish to withdraw.

Requests submitted before 10am SGT will be processed on the same business day, and withdrawals can only be made to a whitelisted bank account.

Withdrawal fees on SDAX depend on the specific method and currency used. Fees may apply for wire transfers or other withdrawal methods and are designed to cover processing costs. For detailed information on the applicable fees for each withdrawal option, please refer to the pricing schedule.

For Accredited Investors, we are please to waive the withdrawal fee. Please contact us at operations@sdax.co should you have any queries.

1) Open the SDAX app or enter the ‘Investor Portal’ on the SDAX website
2) Click “Forgot Password”
3) Enter your registered email address
4) Click the password reset link sent to your email inbox

To update your email address, please contact us at operations@sdax.co

For Individuals, we generally require the following:

(1) NRIC (Singaporeans) or Passport (non-Singaporeans).
(2) Proof of Address within the last 3 months (e.g., utility bill, bank statement, government letter).
(3) Bank Statement.

We may ask for more information during the online registration process on a case-by-case basis.

For Corporate Investors, the following initial documents are needed:

Singapore Entities:

(1) ACRA.
(2) Memorandum and Articles of Association – Certified True Copy by a director.
(3) Directors, Ultimate Beneficial Owner/s, and Authorised Representative Certified ID copies (NRIC or passport) and recent Residential proof – Certified True Copy by a suitable certifier.
(4) Ownership Organisation Chart showing owership up to 10% shareholdings – Certified True Copy by a director.

Foreign Entities:

1) Certificate of Incorporation, Registry of Directors and Members (or Certificate of Incumbency, Certificate of Good Standing if applicable) – Certified True Copy by a director.
2) Memorandum and Articles of Association – Certified True Copy by a director.
3) Directors, Ultimate Beneficial Owner/s, and Authorised Representative Certified ID copies (NRIC or passport) and recent Residential proof – Certified True Copy by a suitable certifier.
4) Ownership Organisation Chart showing owership up to 10% shareholdings – Certified True Copy by a director.

To be treated as an Accredited Investor, you must meet the criteria set by the Monetary Authority of Singapore (MAS). For individuals, this typically involves meeting income, or net worth thresholds. Corporate Investors must meet specific financial or asset-based criteria. To “opt in”, you will need to complete the verification process on our platform and provide the required supporting documentation. Once your status is confirmed, you will be classified as an Accredited Investor, granting you access to eligible investment opportunities.

Alternatively, you can contact your Relationship Manager or send an email to enquiries@sdax.co, indicating your interest and attach the relevant documentation required within the email. A Relationship Manager will be in touch to complete any other formalities that may be required once we have received your supporting documents within 3 business days.

Acceptable supporting documents for Accredited Individual Investors include:
(i) Latest income tax notice of assessment for the year showing income of a minimum of S$300,000; or
(ii) Preceding 12 months’ payslips showing income of a minimum of S$300,000; or
(iii) Portfolio Investment Statement showing net financial assets of more than S$1 million; or
(iv) Recent bank statement reflecting net financial assets of more than S$1 million; or
(v) Recent (within the recent 6 months) property valuation reports, of which the net value of your primary place of residence can only contribute up to S$1 million.

Acceptable supporting documents for Accredited Corporate Investors include:
(i) Most recent audited balance sheet of the corporation showing net assets exceeding S$10 million in value; or
(ii) Bank account statement showing net financial assets of S$10 million; or
(iii) Where the corporation is not required to prepare audited accounts regularly, a balance-sheet of the corporation certified by the corporation as giving a true and fair view of the state of affairs of the corporation as of the date of the balance sheet, which date shall be within the preceding 12 months.

Acceptable supporting documents for Accredited Individual Investors include:
(i) Latest income tax notice of assessment for the year showing income of a minimum of S$300,000; or
(ii) Preceding 12 months’ payslips showing income of a minimum of S$300,000; or
(iii) Portfolio Investment Statement showing net financial assets of more than S$1 million; or
(iv) Recent bank statement reflecting net financial assets of more than S$1 million; or
(v) Recent (within the recent 6 months) property valuation reports, of which the net value of your primary place of residence can only contribute up to S$1 million.

Acceptable supporting documents for Accredited Corporate Investors include:
(i) Most recent audited balance sheet of the corporation showing net assets exceeding S$10 million in value; or
(ii) Bank account statement showing net financial assets of S$10 million; or
(iii) Where the corporation is not required to prepare audited accounts regularly, a balance-sheet of the corporation certified by the corporation as giving a true and fair view of the state of affairs of the corporation as of the date of the balance sheet, which date shall be within the preceding 12 months.

Being treated as an Accredited Investor means that you meet the criteria defined by the Monetary Authority of Singapore (MAS) to participate in investment opportunities that are typically reserved for investors with higher financial knowledge and the capacity to bear higher risks.

This status allows you access to a broader range of private market investments, such as digital securities, private equity, and other alternative assets, that are not generally available to Retail Investors. Accredited Investors are presumed to have the necessary experience and resources to assess and manage the risks involved in these types of investments.

Yes, you can opt out of being classified as an Accredited Investor after being approved. However, opting out will limit your access to trading on the Exchange and certain investment opportunities are regulated for Accredited Investors only. If you choose to opt out, you would no longer be eligible to participate in such opportunities until your status is re-assessed and re-approved. It’s important to carefully consider the implications before making this decision, and we recommend consulting with a financial advisor for guidance.

Yes, the same requirements for being treated as an Accredited Investor will also apply to residents outside of Singapore. All investors that “opt-in” to be treated as an Accredited Investor will be required to be assessed to in accordance with MAS’s criteria.

Yes, assets located outside of Singapore can be counted as part of the assessment for Accredited Investor status, provided they meet the necessary criteria set by the Monetary Authority of Singapore (MAS). When evaluating your status, the MAS considers both local and foreign assets, including your income, net worth, and professional experience. You may need to provide documentation of these assets to verify your eligibility.

Even if you have declared that you are an Accredited Investor, SDAX is required to verify your status to comply with regulatory standards set by the Monetary Authority of Singapore (MAS). Submitting the necessary documents ensures that we have accurate and up-to-date information to confirm your eligibility and meet legal and compliance requirements. This would include periodical assessments whether you continue to meet the Accredited Investor criteria.

This verification process helps protect both you and the platform by ensuring that only qualified investors are granted access to certain high-risk, private market investments. While your declaration provides an initial indication, the documentation is essential to formalise and validate your status.

The fees for investing on SDAX vary depending on the specific investment product and transaction type. Detailed fee structures for each product are outlined in the product information document and/or pricing schedule . We recommend reviewing the applicable fees before making an investment, and our customer service team is available to answer any questions you may have regarding costs.

Yes, as an investor, your personal and financial details are kept private and are handled in strict accordance with our privacy policy and applicable data protection laws. We implement strong security measures to safeguard your information and ensure that it is not shared with third parties without your consent, except as required by law or regulatory authorities. Your data will only be used for the purposes of verifying your identity, processing investments, and complying with regulatory obligations. For further details on how we protect your privacy, please refer to our privacy policy.

SDAX is also ISO/IEC 27001 certified. which is an internationally recognised standard that confirms an organisation has implemented a strong Information Security Management System (ISMS). This certification highlights our dedication to protecting sensitive data and adhering to best practices in information security across our operations, ensuring it has a structured approach to managing information security risks.

Investment involves risks and is not comparable to a deposit. The prices of investment products fluctuate, sometimes dramatically. The price of investment products may move up or down and may become valueless. It is as likely that losses will be incurred rather than profit made as a result of buying and selling investment products. You should not rely on any contents of this document in making any investment decisions.

Before making an investment, you should carefully read the relevant offering documents and seek independent legal, tax and regulatory advice. In particular, we recommend you seek advice regarding the suitability of the investment product, considering your specific investment objectives, financial situation, or particular needs, before you make a commitment to purchase the investment product.

Risks for each investment will be disclosed in the offering documents and information memorandum for each transaction.

To protect investors, SDAX follows strict regulatory requirements set by the Monetary Authority of Singapore (MAS) as a Recognised Market Operator (RMO) and holder of a Capital Markets Services License (CMSL). We implement advanced security protocols, including encryption and multi-factor authentication, to secure personal and financial data. Investments are kept in segregated accounts and managed by our trusted custodian to ensure their safety. Our platform ensures transparency by providing clear pricing, reports, and risk information to help you make informed decisions.

Additionally, apart from our KYC and AML/CFT due diligence checks, SDAX conducts stringent credit assessments on the issuers to ensure Issuers have the ability to repay their loans on a timely basis.

As an investor, the contract signing process is done electronically through our platform. Once you’ve registered and completed the necessary verification steps, you will be required to review and electronically sign the investment agreements and terms. This process ensures that you understand the terms and conditions of your investment before proceeding. The electronic signature is legally binding, and a copy of the signed contract will be provided for your records. If you have any questions during the process, our support team is available to assist you.

Subject to funds being available on your Platform Account, you can participate in any of the live deals by selecting them and completing a few simple steps.

Once an offer has been submitted, your funds in your Platform Account will be earmarked for that particular Funding Request and will no longer be available to be used to make another offer or be withdrawn from the Platform Account.

Yes, you can make an offer for multiple Funding Requests, as long as there is sufficient balance in your e-wallet.

The acceptance of your offers is subject to the availability of funds in your Platform Account and other conditions set out on the Platform Terms.

To ensure all parties are committed to the transaction, once an offer has been made for a Funding Request, it cannot be cancelled.

The amount that you have earmarked for the particular Funding Request will be returned to your Platform Account.

You can then use the money to participate in other Funding Requests.

Investing in Loan Requests on SDAX would not contravene the Moneylenders Act, as SDAX operates within the regulatory framework set by the Monetary Authority of Singapore (MAS). Investments made through our platform are structured and regulated in compliance with Singapore’s securities and capital markets laws. Loan Requests, if available, are not considered moneylending activities under the Act, as they are part of a regulated investment product.

Yes, as an investor, you can contact SDAX for support or any inquiries you may have. Our dedicated customer service team is available to assist you with account-related questions, investment details, or any concerns you may have. You can reach us through our channels, such as our hotline +65 6011 7277, email at operations@sdax.co, or leave us a note on our platform.

The main currency for investments on the SDAX platform is Singapore Dollars (SGD). For these SGD-denominated investments, currency risks (if applicable) are hedged to ensure investment returns are not affected by fluctuations in the currency markets.

Some investments may be offered in foreign currencies, including United States Dollars (USD) and Great British Pound (GBP). You may invest in these products if you have added bank accounts that allow for transactions in these currencies. However, please be aware that your returns may be affected by fluctuations in currency markets if you elect to invest in investments denominated in foreign currencies.

Yes, your return on investment may be taxable, depending on your jurisdiction and the nature of the income.

In Singapore, for example: while S13(1)(ze)(i) of the Income Tax Act would generally apply to interest payments on debt securities arranged through the platform, where such debt securities are loans/debentures/bonds, the responsibility lies with each investor to make their own tax assessments and take their own independent tax advice as SDAX is not able to give tax advice.

Corporate investments on SDAX are structured to offer security and transparency, adhering to the regulatory standards set by the Monetary Authority of Singapore (MAS). Investments are safeguarded through the use of segregated accounts and our trusted custodian to ensure proper asset protection. Additionally, SDAX conducts due diligence on investment opportunities to mitigate risks. However, all investments carry inherent risks, and corporate investors should carefully assess the terms, market conditions, and risk factors before committing capital. Investors are encouraged to conduct due diligence, review all risk disclosures, and consider their risk tolerance before investing.

Yes, there is a minimum investment amount for products on the SDAX platform. The required amount varies depending on the specific investment opportunity and its terms. You can find the minimum investment amount for each product listed on our platform.

The returns on corporate investments vary depending on the specific product, market conditions, and risk factors. While you may refer to our past deals for references of such details, past performance are not indicative of future results, and all investments carry inherent risks. We recommend reviewing the details of each investment opportunity to assess potential returns based on your investment objectives and risk appetite.

If an issuer experiences a late payment, SDAX will follow the terms outlined in the investment agreement. Depending on the structure of the investment, this may involve grace periods, late payment penalties, or other remedies specified in the contract. SDAX closely monitors issuer obligations and will keep investors informed of any delays. In cases of prolonged non-payment, appropriate recovery actions may be taken in accordance with the investment terms and applicable regulations. Additionally, SDAX will actively engage the business to encourage them to make the payment as soon as possible.

A secured deal means that the transaction is backed by collateral – if the borrower is unable to make payments, then the lender is entitled to the collateral. As an example, in a mortgage, the house is the collateral, and if you are unable to make your mortgage payments, then your lender is entitled to seize your house (the collateral). The purpose of collateral in a deal is to help mitigate risk: even if a borrower defaults, if the deal is secured (backed by collateral), then the lender does not necessarily lose everything since the collateral can be materalised into cash, which can help mitigate any losses.

To raise funds or list on the SDAX Exchange, issuers must meet specific listing criteria and undergo a due diligence process. The process generally includes: Initial Discovery and Assessment, Due Diligence & Compliance Review, Listing Details and Marketing Plan, Approval & Listing Preparation.

Upon successful review, your investment opportunity will be listed on the SDAX platform for qualified investors. To start the application process, click on “Contact Us” – SDAX to fill in your company details. A representative from SDAX will then reach out to understand your business requirements, objectives and timeline to kickstart the journey with SDAX.

Our listing process can be broadly split into 4 stages:

(1) Initial Discovery and Assessment,
(2) Due Diligence & Compliance Review,
(3) Listing Details and Marketing Plan, and
(4) Approval & Listing Preparation.

The SDAX team will guide you through the listing process. To start the listing process, simply click on Contact Us – SDAX to fill in your company details. A representative from SDAX will then reach out to understand your business requirements, objectives and timeline to kickstart the journey with SDAX.

Yes. Our fees are tailored to each individual deal, and the SDAX team works closely with issuers to structure fees that align with the unique needs of each transaction. Some examples of fees include one-off listing application fees, tokenisation fees, and annual listing and custody fees.

To become an issuer on SDAX, you must meet specific eligibility criteria and undergo a due diligence process to ensure compliance with regulatory and listing requirements. The key requirements typically include:

(1) Business Viability & Track Record
(2) Due Diligence & Risk Assessment
(3) Investment Structure & Offering Terms
(4) Transparency & Reporting

To start the application process, click on “Contact Us” – SDAX to fill in your company details. A representative from SDAX will then reach out to understand your business requirements, objectives and timeline to kickstart the journey with SDAX.

The process to list an offering on SDAX generally takes around 6 to 16 weeks, depending on the complexity of the offering and the issuer’s readiness. The timeline may vary depending on specific circumstances, but SDAX aims to ensure a smooth and efficient process for each listing. For more detailed information, it’s recommended to contact the SDAX team directly.

Blockchain is a form of electronic ledger that records information and transactions of digital assets in blocks of data that are attached together in an order. These blocks of data are secured using complex cryptographic hashing.

Before being added to the electronic ledger, each new asset transaction is verified by a network of computers, or nodes. A consensus decision must be made by the network to validate the transaction. Once a transaction is consensus-verified, it is added to a block of data, and the blocks are attached to each other in a chain.

With every new block appended, the blockchain becomes a growing database of time-stamped digital asset transactions.

SDAX’s tokens can be stocks, bonds, fund units, and other financial securities – other than cryptocurrencies – that are digitised and recorded on blockchain. Our tokens are created through a process called “tokenisation” which is the representation of the ownership and related rights of stocks, bonds or other financial securities on blockchain. The process of tokenisation does not create any new rights, but simply represents digitally, in an immutable and secure format, the ownership and related rights of the issued stock, bond, fund unit or other financial securities instrument.

Asset-backed tokens are tokens whose value is backed by a real-world, tangible asset which may include property, bonds, equity, art and more.

No, SDAX does not currently offer cryptocurrencies. SDAX focuses on traditional regulated investment products that are compliant with Singapore’s capital markets regulations that are issued on the blockchain as tokens (other names may include real world assets, asset-backed tokens or digital securities). We are committed to offering secure, regulated investment opportunities while ensuring compliance with the relevant financial and regulatory standards.